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Emergency Assist: 0861 115 619

AIB Assist 0861 115 619

For our clients who enjoy the emergency assistance service, please contact AIB Assist 086 1115 619 for any emergencies. Should you not have this service, you may
contact AIB Assist for your own account

PERSONAL EMERGENCY ASSIST:

ROADSIDE & ACCIDENT ASSISTANCE

Roadside Assistance
Members have access to the following services in the event of a roadside emergency (limited up to R500 per incident):

  • Flat battery – jump start only (replacement of battery for the member’s account)
  • Flat tyre (help with change of tyre)
  • Keys locked in vehicle (unlocking only)
  • Fuel assistance (limited to five liters per incident)
  • Minor roadside–running repairs (electrical, coil, immobilizer etc.)
  • Transmission of urgent messages

Tow-in
Tow-in service to the nearest approved dealership (if under warranty), repair centre or panel beater in the event of:

  • Mechanical breakdown – covered up to R1 000
  • Electrical breakdown – covered up to R1 000
  • Accident damage – cost covered to the nearest approved panel beater up to a limit of R1850

Courtesy Transport
Where the vehicle needs to be towed to a repairer, we will arrange for the occupants of the vehicle (up to a maximum of two persons) to be transported to a nominated destination where the breakdown has occurred within a 100 km radius of your normal place of residence.

Hotel Accommodation
Where the breakdown has occurred outside a radius of 100 km from your normal place of residence, resulting in an overnight delay, we will arrange hotel accommodation for the occupants of the vehicle (up to a maximum of four people). Cover up to R500.

Car Rental
If the circumstances of the problem entitles you to the hotel accommodation benefit but you would prefer to continue with your journey immediately, we will arrange for a rental car to enable you to reach your destination, subject to your qualifying for a rental vehicle in terms of the car rental companies general terms and conditions. The costs incurred will be confined to rental charges; delivery and collection of the hire vehicle, and the car must be surrendered on arrival at your destination. Cover up to R500 and subject to availability.

Vehicle Repatriation
In the event of a member’s vehicle being left for repairs, we will pay up to R500 for 24-hour, Group-B car rental or a flight ticket to collect the vehicle after repairs. Alternatively, should the vehicle have been towed to a dealership closer to the member’s place of residence, we will supplement the additional tow costs with the costs of car rental.

Overall limit of R5 000 per annum per policy.
*Please note: This cover excludes all vehicles over 3 500kg, trailers, caravans and boats. A member will not be entitled to service where the vehicle is not in a roadworthy condition. Any costs incurred through arrangements made by the member without prior authorisation shall not be reimbursed. Assistance is only available in South Africa, Lesotho and Swaziland.

 

HOME ASSIST

Fixtures, Fittings and Services
In the event of a office emergency as a result of breakage of fixtures and fittings, we will arrange for an appropriate repairer (electrician, plumber, locksmith, glazier etc.) to address the problem at one nominated address (call-out fee and first hour labour is covered, thereafter normal rates apply). Please not that all parts and materials used are excluded and will be for the member’s account.

An office emergency is defined as an event that is potentially life threatening or could possibly cause structural damage to a property.

Overall limit of 3 incidents or up to R2 000 per annum per policy.

Emergency Services Notification and Call-out
We will, at your request, relay notification of emergencies to the police, traffic, fire brigade, ambulance, security or any other emergency service provider.

 

CRIME ASSIST

This is a 24 hour crisis management product to assist you in the event of a hi-jacking or Home Invasion. We will assist with the following:

  • In the case of your cellphone being stolen in a hi-jacking, we will provide you with a cellphone loaded with pre-paid airtime to the value of R100
  • In the case of your vehicle being hi-jacked, we will provide you with Group B car hire for 48 hours to keep you mobile
  • In the case of your credit card being stolen, we will provide you with a pre-loaded debit card up to the value of R500 to assist you in the interim
  • In the case of your keys being stolen in a hi-jacking, we will send a locksmith to your house to assist you with your locks, up to the value of R1000 per annum
  • In the case of you being hi-jacked at your place of residence, we will place a security guard at your house for 24 hours
  • In the case of your home being invaded, we will place a security guard at your house for 24 hours after the invasion has taken place.
  • In case of your home being invaded, we will provide hotel accommodation to the value of R1000 per annum.

 

HOME SAFE CHAUFFEUR

This product is designed to encourage you to drive responsibly. Statistics show car incidents as a result of drinking and driving account for a large percentage of accidents on our roads, especially at night.

Benefits are as follows:

  • We will ensure that you and your vehicle arrive home safely. We will dispatch a vehicle with two drivers (where possible) and drive you home in your own car
  • All drivers are in possession of a public driver’s permit, carry a cellphone and dress professionally. The drivers all speak English
  • You are entitled to use this service 6 times per annum. Each incident is capped at R500 rand, any costs incurred over and above this will be for the client’s account

What are the terms and conditions?

  • Bookings can be arranged between the following hours:
    • Mondays to Thursdays 17:00 – 01:00
    • Fridays 15:00 – 03:00
    • Saturdays 16:00 – 02:00
    • Sundays 16:00 – midnight
  • The service is available within a 50km radius of city centres in Johannesburg, Pretoria, Durban and Cape Town.
  • At the specified time and location, the call centre will notify you that the pick-up driver has arrived at which time you will have 15 minutes to meet the driver. After the 15 minutes, the call centre will notify you that the pick-up driver will be leaving and the trip will be cancelled.
  • Cancellation and rescheduling fees:
    • Two hours prior to booked collection time – Rnil

One hour prior to booked collection time – one incident will be eliminated

COMMERCIAL EMERGENCY ASSIST:

Overview of Global Choices Lifestyle (Pty) Ltd

Global Choices is an end-to-end value added solutions company with expertise in the short and long term insurance market, healthcare, retail and vehicle finance. Through the use of state of the art technology and a wealth of service providers, Global Choices is able to offer the market a comprehensive menu of products from a diverse range of service providers.

Global Choices operates its own 24-hour call center with a staff compliment able to speak all major official South African languages with a vast amount of experience and a high level of client service. A full capability is included and a disaster recovery model in place. Global Choices also has offices in Pretoria.

 

Product Offering

Global Choices will provide the following loyalty program on behalf of all members belonging to the AIB (COMMERCIAL ASSIST) Programme.

The following services will be accessed via the call centre:

Assistance Products

  1. Roadside & Accident Assistance

 

ROADSIDE & ACCIDENT ASSISTANCE

Roadside Assistance
Members have access to the following services in the event of a roadside emergency (limited up to R500 per incident):

  • Flat battery – jump start only (replacement of battery for the member’s account)
  • Flat tyre (help with change of tyre)
  • Keys locked in vehicle (unlocking only)
  • Fuel assistance (limited to five liters per incident)
  • Minor roadside–running repairs (electrical, coil, immobilizer etc.)
  • Transmission of urgent messages

Tow-in
Tow-in service to the nearest approved dealership (if under warranty), repair centre or panel beater in the event of:

  • Mechanical breakdown – covered up to R1000
  • Electrical breakdown – covered up to R1000
  • Accident damage – cost covered to the nearest approved panel beater up to a limit of R1850

Courtesy Transport
Where the vehicle needs to be towed to a repairer, we will arrange for the occupants of the vehicle (up to a maximum of two persons) to be transported to a nominated destination where the breakdown has occurred within a 100 km radius of your normal place of residence.

Hotel Accommodation
Where the breakdown has occurred outside a radius of 100 km from your normal place of residence, resulting in an overnight delay, we will arrange hotel accommodation for the occupants of the vehicle (up to a maximum of four people). Cover up to R500.

Car Rental
If the circumstances of the problem entitles you to the hotel accommodation benefit but you would prefer to continue with your journey immediately, we will arrange for a rental car to enable you to reach your destination, subject to your qualifying for a rental vehicle in terms of the car rental companies general terms and conditions. The costs incurred will be confined to rental charges; delivery and collection of the hire vehicle, and the car must be surrendered on arrival at your destination. Cover up to R500 and subject to availability.

Vehicle Repatriation
In the event of a member’s vehicle being left for repairs, we will pay up to R500 for 24-hour, Group-B car rental or a flight ticket to collect the vehicle after repairs. Alternatively, should the vehicle have been towed to a dealership closer to the member’s place of residence, we will supplement the additional tow costs with the costs of car rental.

Overall limit of R5 000 per annum per policy.
*Please note: This cover excludes all vehicles over 3 500kg, trailers, caravans and boats. A member will not be entitled to service where the vehicle is not in a roadworthy condition. Any costs incurred through arrangements made by the member without prior authorisation shall not be reimbursed. Assistance is only available in South Africa, Lesotho and Swaziland.